Charter of Quality and Ethics

promulgated by the

French Association of Funeral Information (AFIF)

 

- Article 1 -
Full compliance with French (national) legislation.

- Article 2 -
Full compliance with professional and commercial ethics related to bereavement.

- Article 3 -
Transparency and communication of prices.

- Article 4 -
Spontaneous provision of precise and detailed cost estimates.

- Article 5 -
Unambiguous explanation of various options :
- embalming,        
- transportation,  
                  - stay in funerary chamber,  
         - supporting staff, etc...

- Article 6 -
The family’s real financial status taken into account.

- Article 7 -
Permanent follow-up of the organisation and client satisfaction.

- Article 8 -
Quality reception, discretion and availability.

- Article 9 -
Professionalism of all staff involved, adherence to all agreements.

- Article 10 -
Acceptance of regular and anonymous controls conducted by this organisation.

- Article 11 -
Timely execution of the decisions of the French Association of Funeral Information
and a consumer organisation in case of client-company dispute.

   

Charter established in 1993

 

«  BACK Association Française d'Information Funéraire
9, rue Chomel  75007 Paris (France)
infos@afif.asso.fr