- Article 1 -
Full compliance with French (national)
- Article 2 -
Full compliance with professional and
commercial ethics related to bereavement.
- Article 3 -
Transparency and communication of prices.
Article 4 -
Spontaneous provision of precise and detailed cost estimates.
- Article 5 -
Unambiguous explanation of various options :
- stay in funerary chamber,
- supporting staff, etc...
- Article 6 -
The family’s real financial status taken into
- Article 7 -
Permanent follow-up of the organisation and client satisfaction.
- Article 8 -
Quality reception, discretion and availability.
- Article 9 -
Professionalism of all staff involved,
adherence to all agreements.
- Article 10
Acceptance of regular and anonymous controls conducted by this organisation.
- Article 11
Timely execution of the decisions of the French
Association of Funeral Information
and a consumer organisation
in case of client-company dispute.
Charter established in 1993